Open recall
A manufacturer safety or compliance repair that has not yet been performed on a specific VIN.
Recall outreach is transactional, non-promotional communication and one of the highest-response outbound campaigns a service BDC runs; it is one of the few outbound calls Alpha Drive lets AI make. AI checks the VIN for open recalls on every service call.
In practice
Recall outreach tells owners about open safety recalls and books the repair. It is one of the most valuable calls a service department makes: it fixes a safety issue, brings in a customer who may not have visited in years, and often surfaces other needed work.
Running it well
Parts availability decides the pace. Book as parts arrive, confirm the appointment, and follow up on customers who don't respond. Because it is safety-related and transactional, recall outreach is a good fit for automation.
Common questions
Can a dealership call owners who aren't its customers about recalls?
Rules differ for safety-related notices. Many dealers focus first on owners in their own database and work with counsel on broader outreach.
Can AI make recall calls?
Yes, for open recalls on existing customers with a consent basis. Alpha Drive AI's Outbound Pro handles recall outreach and books the repair.
Also called: recall notice, safety recall.
Read the chapter: Compliant outbound: AI + live agents →
Related terms
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