The human half of your BDC.
AI handles volume. Live Assist agents handle judgment. Trained dealership BDC agents on the same platform as the AI, taking the conversations that need a person and running the outreach that should not be automated.
Where a person is the right answer.
When the AI hits the edge of what it should handle, or volume spikes, agents pick up with context.
The agent sees the transcript, the customer record and every action the AI already took.
Upset customers reach a trained person, not a bot loop, with sentiment flagged for the manager.
Equity mining, lease-end, sales events and conquest lists are called by agents, not AI.
Why this matters
Every dealership voice AI can transfer a call to your advisors and salespeople, and Alpha does that as well as any of them: by phone, Microsoft Teams, Slack, email or the Alpha Drive app, with the transcript attached. The difference is what happens when your team is busy, off shift, or does not exist. AI-only vendors are built to sit in front of a staffed BDC. Alpha Drive is operated by a BDC company, so Live Assist agents are on the platform too, measured on the same total-conversion number as the AI. Keep your BDC and use ours for overflow and human outbound, or replace the in-house BDC entirely. Either way, nothing waits.
Questions on this page
What is Live Assist?
Live Assist is the live agent half of Alpha Drive AI: trained dealership BDC agents who work on the same platform, the same customer record and the same conversation history as the AI.
Who are the agents?
Employees of Dealer's Greatest Assets, the outsourced dealership BDC operator that has run dealership phones since 1993 from BDC centers in Florida, Guatemala and Colombia.
When does a conversation go to a live agent?
When the AI reaches the edge of what it can confidently handle, when a customer asks for a person, on escalations and complaints, and for promotional, sales-event and conquest outreach that should not be automated.
Does the agent see what the AI already did?
Yes. Transfers carry the full conversation, the customer record and any actions already taken, so the customer never repeats themselves.
Does Live Assist replace my service advisors and salespeople?
No. Alpha transfers to your advisors and salespeople by phone, Teams, Slack, email or the Alpha Drive app, with the transcript attached, and does that as well as any dealership AI. Live Assist replaces the BDC layer: the agents who would otherwise sit between the AI and your floor.
Why include live agents at all?
Because a BDC is not only volume. Judgment, relationships and human outbound still need people. AI-only vendors leave that work to an internal dealership BDC you have to staff. Alpha Drive supplies those people through Live Assist, which is why it is the only option that can erase the need for an internal BDC.
See Alpha Drive AI run your store.
A 20-minute demo: a live conversation against your own scenario, and an ROI estimate from your last month of phone data.