A live dealership BDC, ready when you need people.
Live Assist is our live call center for sales and service. Use it on its own, behind Alpha Drive AI, behind another AI vendor, or as overflow for your in-house BDC. Trained dealership agents answer, book and follow up in your systems, so no call waits and no customer starts over.
In short. Live Assist is a live dealership BDC call center from Dealer's Greatest Assets, the BDC operator behind Alpha Drive AI. It handles sales and service calls standalone, alongside Alpha Drive AI or another AI vendor, or as overflow for your own BDC.
Your setup. Our people.
Start wherever you are today. Live Assist plugs into the way your store already answers the phone.
No AI required. Our agents answer your sales and service lines, book appointments and work your outbound lists, as your BDC.
The AI handles routine calls. Escalations, overflow and human outbound go to Live Assist with the full transcript attached.
Already using another dealership voice AI? It can transfer to Live Assist when a customer needs a person or your team is busy.
Your BDC answers first. Unanswered, queued and after-hours calls roll to Live Assist, so nothing reaches voicemail.
Your BDC stays in charge. Nothing rings out.
Calls ring your BDC or showroom as they do today.
After a set number of rings, a queue limit, a lunch block or closing time.
A trained agent answers in your dealership's name and handles the call.
Appointments go into your scheduler and notes into your CRM. Your team sees everything.
Two departments, one trained team.
- Sales phone-ups answered and converted to appointments
- Internet lead response and follow-up cadences
- Appointment confirmations and no-show recovery
- Unsold and be-back follow-up
- Equity mining, lease-end, sales events and conquest calls
- Inbound service scheduling and rescheduling
- Status and pickup calls, so advisors stay on the drive
- Recall and maintenance-due outreach
- Declined service follow-up
- Escalations and upset customers handled by a person
Run by people who only do dealership BDC.
Dealer's Greatest Assets has run dealership phones for over 30 years from BDC centers in Florida, Guatemala and Colombia.
Both Dealer's Greatest Assets and Alpha Drive AI have won the Dealer Choice Award for Best Virtual BDC.
Agents book in your scheduler and log in your CRM, so every appointment is real and every call is on the record.
Live Assist is measured on total conversion, the same metric as the AI, and reported in the Command Center.
Promotional and sales-angle calls are made by people, keeping AI on consented transactional work and lowering TCPA risk.
Cover a seasonal surge, a staffing gap or every hour of the week, without hiring and training a team.
Why this matters
Every dealership voice AI can transfer a call to your advisors and salespeople, and Alpha does that as well as any of them: by phone, Microsoft Teams, Slack, email or the Alpha Drive app, with the transcript attached. The difference is what happens when your team is busy, off shift, or does not exist. AI-only vendors are built to sit in front of a staffed BDC. Alpha Drive is operated by a BDC company, so live agents are available however you answer the phone today: with our AI, with someone else's, with your own BDC, or on their own.
About Live Assist
What is Live Assist?
Live Assist is Alpha Drive AI's live dealership BDC call center: trained agents who answer and make sales and service calls for car dealerships. It works on its own, alongside Alpha Drive AI, alongside another AI vendor, or as overflow for a dealership's in-house BDC.
Can I use Live Assist without Alpha Drive AI?
Yes. Live Assist is available as a standalone live BDC call center for sales and service. Agents answer your calls, book appointments in your scheduler and CRM, and work your outbound lists, with no AI required.
Does Live Assist work with another AI vendor?
Yes. If you already use another dealership voice AI, it can transfer calls to Live Assist when a customer needs a person, when your team is busy, or after hours. Agents pick up with whatever context the transfer provides and complete the call in your systems.
Can Live Assist cover overflow for our in-house BDC?
Yes. Your BDC keeps answering first. When calls go unanswered after a set number of rings, queue up, or come in after hours, they roll to Live Assist, so no call reaches voicemail.
Does Live Assist handle sales and service?
Both. Sales agents handle phone-ups, internet lead response, appointment setting, unsold follow-up and promotional campaigns. Service agents handle scheduling, status calls, recalls, declined service and no-show recovery.
Who are the agents?
Employees of Dealer's Greatest Assets, the outsourced dealership BDC operator that has run dealership phones since 1993 from BDC centers in Florida, Guatemala and Colombia. Dealer's Greatest Assets and Alpha Drive AI have both won the Dealer Choice Award for Best Virtual BDC.
Do agents work in our systems?
Yes. Agents book in your scheduler and log activity in your CRM, so appointments are real and every conversation is on the customer record. Alpha Drive AI connects to major dealership DMS, CRM and scheduling systems.
Why use people for outbound sales calls?
Promotional calls such as equity mining, lease-end, sales events and conquest are sales conversations, and AI-voiced marketing calls carry significant TCPA risk. Live Assist agents make those calls, while AI is limited to consented, transactional outreach.
Add people to however you answer today.
A 20-minute call: we map your current setup, your peak hours and your missed calls, and show where Live Assist fits.