A dealership call center that never puts anyone on hold.
AI handles the volume every automotive call center struggles with. Trained live agents handle what AI should not. One platform, one customer record, one Command Center for every rooftop in the group.
Software for volume. People for judgment.
Answers every inbound call, text and chat instantly. Books, confirms, checks status, runs consented outbound.
Escalations, complaints, complex bookings and promotional outbound, with the AI's transcript in front of them.
Advisors and salespeople receive transfers with context, via phone, Teams, Slack or the Alpha app. Tier 2 is what makes Alpha the only dealership AI that can erase the need for an internal BDC; AI-only vendors skip it and leave that work to your staff.
One console. Every rooftop.
See every AI conversation, outcome, and integration health — for one store or two hundred. Roll up revenue, sentiment, and opportunity in real time.
- Unified activity feed across inbound, outbound, and every channel
- Live revenue attribution — know what Alpha booked this hour
- Dealer-group roll-ups, multi-rooftop controls, advisor performance
- Configurable guardrails, escalation rules, and compliance audit log
Questions on this page
What does a dealership call center do?
It handles the dealership's phone, text and digital communication at scale: inbound sales and service calls, appointment setting and confirmation, outbound campaigns and follow-up. In most dealerships this function is called the BDC.
Is Alpha Drive a call center or software?
Both. The AI is software that answers and books instantly. Live Assist is a staffed call center of trained dealership agents in Florida, Guatemala and Colombia. They run on one platform with one customer record.
Can it support a dealer group across many rooftops?
Yes. Each rooftop gets its own knowledge base, scheduler connection and hours, and the group sees everything in one Command Center with roll-ups by region and store.
How is quality monitored?
Every AI and agent conversation is recorded, transcribed and sentiment-scored. Managers see heat cases, transfer rates and first-call resolution per rooftop in real time.
See Alpha Drive AI run your store.
A 20-minute demo: a live conversation against your own scenario, and an ROI estimate from your last month of phone data.