What is your BDC really costing you?
Enter your own numbers and see how many calls you lose each month, what they are worth at your conversion rates, what your in-house BDC costs, and how an Alpha Drive AI quote compares. Nothing is prefilled and no industry averages are assumed.
What the numbers say about your store.
Calls per month that hang up before an answer, plus after-hours calls nobody takes.
Monthly gross those missed calls would produce at your own set, show and close rates.
Monthly: agents, manager, tools and turnover, from your figures.
Recovered revenue plus in-house cost avoided, minus your Alpha Drive quote.
| Per month | In-house BDC | Alpha Drive AI |
|---|---|---|
| Calls answered | — | — |
| Missed calls | — | — |
| Recoverable gross | — | — |
| Department cost | — | — |
| Net position | — | — |
Every figure above is computed from the numbers you entered. Nothing is prefilled and no industry benchmarks are assumed. The model treats missed calls as recoverable at your own conversion rates and assumes AI answers every call; it does not include upside from faster response, outbound recovery or after-hours booking beyond the calls you already receive. How the math works.
How the math works
- Missed calls = inbound calls × (abandon rate + after-hours share × (1 − abandon rate)), capped at 100%
- Split into service and sales by the service share you entered
- Service gross at stake = missed service calls × set rate × show rate × dollars per RO
- Sales gross at stake = missed sales calls × set rate × show rate × sold rate × gross per sale
- In-house BDC cost per month = (agents × loaded cost + manager) ÷ 12 + tools + (agents × turnover × replacement cost) ÷ 12
- Alpha Drive net = gross at stake + in-house cost avoided − your Alpha Drive quote
The model assumes AI answers every inbound call and books at the same rates your team achieves today. It does not count recovered declined service, recall campaigns, faster lead response or after-hours appointments beyond your current call volume. Those are real, but they belong in a quote built on your data, not in a public calculator. Metric definitions →
Calculator questions
How does the BDC cost calculator work?
It takes your own call volume, abandon and after-hours rates, conversion rates, gross per RO and per sale, and in-house BDC costs, then computes missed calls, the gross those calls would produce at your rates, your monthly in-house BDC cost, and the net position with an Alpha Drive quote you enter. No benchmarks are prefilled.
What does an in-house BDC cost?
Mostly payroll: agent wages, benefits and taxes, a manager, telephony and CRM seats, plus turnover, which the calculator includes as agents replaced per year times the cost to replace one. Enter your own figures; they vary widely by market.
Why is revenue at stake calculated on missed calls only?
Because it is the most defensible number: calls you already receive and already lose. The model does not add upside from faster response, outbound recovery or after-hours booking beyond current volume, so the result is conservative.
Where do I get the inputs?
Call volume, abandon rate and after-hours share from your phone system or call tracking report. Set and show rates from your CRM or scheduler. Dollars per RO and gross per sale from the DMS. Agent costs from payroll.
See Alpha Drive AI run your store.
A 20-minute demo: a live conversation against your own scenario, and an ROI estimate from your last month of phone data.