Outbound that books appointments and stays compliant.
Outbound is where dealership revenue leaks and where compliance risk concentrates. Alpha Drive runs both halves the right way: AI for the outreach your customers have already consented to, live agents for the outreach that requires a person.
AI works the consented list. Agents work everything else.
Transactional only. Nothing promotional.
- Open recall notifications and scheduling
- Free or prepaid maintenance reminders
- Appointment confirmations
- No-show recovery
Promotional, relationship and cold outreach.
- Equity mining and lease-end campaigns
- Sales event and promotional calls
- Conquest and re-engagement lists without documented consent
- Win-back conversations that need judgment
- Declined service follow-up
- Lead follow-up where the customer initiated contact
Why the split
The FCC treats AI-generated voice as an artificial voice under the TCPA. Informational calls need prior express consent; marketing calls need prior express written consent; and a growing set of states require an AI disclosure at the start of the call. Every AI outbound call Alpha places opens with clear identification and an AI disclosure, respects quiet hours and opt-outs, and is logged against the consent record. The AI never makes a call with a sales angle, which is why declined-service and lead follow-up sit with agents rather than software.
AI-only vendors either accept that exposure on your behalf or leave promotional outbound to an internal BDC you still have to staff. None of them make human outbound calls. Alpha Drive does. The AI works the consented list. Live Assist agents work everything else. If human outbound lead generation matters to your store, Alpha is the only dealership AI that includes it.
What happens when the split is ignored
In September 2026 a Massachusetts dealership was named in a proposed TCPA class action over an alleged AI-voiced cold call offering to buy a consumer's car, placed to a number on the Do Not Call Registry, with marketing texts to follow. The allegations are unproven, but the exposure they describe, $500 to $1,500 per call across a class, is exactly what AI voice on a conquest list invites. The Cambridge Honda case, as alleged →
This page describes how Alpha Drive structures outbound. It is not legal advice; consult counsel on your store's consent practices.
Questions on this page
Is AI outbound calling legal for dealerships?
Yes, with the right consent and disclosure. The FCC treats AI-generated voice as an artificial voice under the TCPA: informational calls need prior express consent, marketing calls need prior express written consent, and a growing number of states require an AI disclosure at the start of the call. Alpha Drive splits outbound accordingly. Outbound Pro handles only transactional, non-promotional outreach: open recall notifications, free or prepaid maintenance reminders, appointment confirmations and no-show recovery, with identification and AI disclosure on every call and consent logged against each contact. Live Assist agents handle every call with a sales angle: declined service follow-up, lead follow-up, equity and lease-end, sales events and conquest. Your store gets the full outbound BDC with the risk managed by design.
Does Alpha Drive use AI for recall calls?
Yes. Outbound Pro handles recall notices, free or prepaid maintenance reminders, appointment confirmations and no-show recovery, with identification and an AI disclosure at the start of each call, quiet-hours and opt-out enforcement, and consent logged against each contact. Declined-service follow-up is not on that list; it is a sales conversation and Live Assist agents make it.
Who makes promotional and sales-event calls?
Trained Live Assist agents. Promotional, conquest and relationship outreach is delivered by people, using lists and context the AI prepares.
Do other dealership AI vendors make human outbound calls?
No. Numa, Pam and Mia run outbound by AI voice and text only, and leave human outreach to an internal dealership BDC. Alpha Drive is the only dealership voice AI whose own agents make human outbound calls, and any appointment or hot lead they generate is handed to your salespeople and advisors with full context.
What channels does outbound use?
Voice, SMS and email, each governed by its own consent rules. Every channel shares the same customer record and conversation history.
How do you handle opt-outs and Do Not Call?
Opt-outs are honored immediately across every channel and logged. Lists are scrubbed against internal Do Not Call records before any campaign runs.
See Alpha Drive AI run your store.
A 20-minute demo: a live conversation against your own scenario, and an ROI estimate from your last month of phone data.