One platform. Four products. Sales and Service variants of each.
IVR Pro, Inbound Pro, Outbound Pro and Live Assist run on one customer record, one integration layer and one Command Center. Here is how they fit together.
Three AI engines + one human team.
Across Sales and Service, each attacks a different point of leakage or capacity — and Live Assist keeps real people in the loop, because true omnichannel includes live agents.
Intelligent AI routing that answers every interaction instantly and routes by natural-language intent — so nothing rings out, in Sales or Service.
Your AI Sales and Service BDC — sales phone-ups and service appointments answered 100% of the time, scheduled, resolved and upsold, 24/7.
AI runs the outreach your customers have consented to: recalls, declined service, due-service reminders, no-shows and lead follow-up, with disclosure and consent logging on every call.
Trained live agents for the conversations that need a person, plus the promotional, sales-event and conquest outreach that should not be automated.
We have seen increases in revenue, gross and CSI… the support is top notch, nothing compares.
We're seeing around 5,000 calls captured through the IVR system… the visibility we have now is incredible.
We improved our abandon rate and created breathing room for unrushed, world-class customer experiences.
One platform. Sales and Service variants of every product.
IVR Pro, Inbound Pro, Outbound Pro, and Live Assist each come in Sales and Service variants — same AI, tuned to the department. Here it is in action.
Never miss a lead.
Engage, qualify, and convert every inbound and outbound opportunity across voice, text, chat, and email — with an AI that knows your inventory, your incentives, and your process.
- Real-time inventory awareness with live VIN-level pricing
- Automatic lead scoring, desk-worthy qualification, and CRM write-back
- Outbound cadences for equity mining, unsold follow-up, and re-engagement
- Test drives booked end-to-end with the scheduler your store uses
Book every appointment. Recover every RO.
Service AI handles inbound scheduling and outbound recovery at scale — recalls, declined services, lost souls — while keeping your advisors focused on the drive.
- Complex scheduling: loaners, multi-op, recalls, parts availability
- Declined-service recovery and recall revenue campaigns on autopilot
- Live RO status updates — no more "let me transfer you to the advisor"
- 20%+ lift in dollars-per-RO with 85% voice conversion
The receptionist that never misses a call.
"Press 1 for service, press 2 for sales" is a conversion killer. Alpha answers every inbound call, understands intent, and intelligently routes — or resolves end-to-end without a human. 50% of all inbound communication for a dealer can be handled by AI alone.
- Sub-second pickup, no phone-tree frustration
- Smart routing based on intent, dealership hours, and advisor availability
- Up to 50% of inbound communication handled end-to-end — no human needed
- When a human is needed, Alpha transfers to Live Assist agents or pushes to Teams, Slack, email, or our app — every conversation tracked
One console. Every rooftop.
See every AI conversation, outcome, and integration health — for one store or two hundred. Roll up revenue, sentiment, and opportunity in real time.
- Unified activity feed across inbound, outbound, and every channel
- Live revenue attribution — know what Alpha booked this hour
- Dealer-group roll-ups, multi-rooftop controls, advisor performance
- Configurable guardrails, escalation rules, and compliance audit log
Works with your team. Or becomes it.
Every product routes to your service advisors, salespeople and managers by phone, Teams, Slack, email or the Alpha Drive app, with the transcript attached. As well as any dealership AI does it.
AI-only vendors still require an internal BDC behind them. Because Live Assist supplies the people, Alpha Drive is the only dealership AI that can erase the need for one.
AI runs consented, transactional outreach. Live Assist agents make the promotional and lead-generation calls that AI-only vendors do not make at all.
We have seen increases in revenue, gross and CSI… the support is top notch, nothing compares.
We're seeing around 5,000 calls captured through the IVR system… the visibility we have now is incredible.
We improved our abandon rate and created breathing room for unrushed, world-class customer experiences.
See Alpha Drive AI run your store.
A 20-minute demo: a live conversation against your own scenario, and an ROI estimate from your last month of phone data.