Book every appointment. Recover every RO.
Service AI handles inbound scheduling and consented outbound recovery at scale, so advisors stay on the drive. Live Assist agents take the calls that need a person.
Book every appointment. Recover every RO.
Service AI handles inbound scheduling and outbound recovery at scale — recalls, declined services, lost souls — while keeping your advisors focused on the drive.
- Complex scheduling: loaners, multi-op, recalls, parts availability
- Declined-service recovery and recall revenue campaigns on autopilot
- Live RO status updates — no more "let me transfer you to the advisor"
- 20%+ lift in dollars-per-RO with 85% voice conversion
Inbound scheduling. Consented recovery. Live status.
Scheduling, status, hours, pricing questions and recall checks handled on the first ring, 24/7.
VIN verified, recalls checked, op-codes assigned, loaner or rideshare reserved, all in the scheduler you run.
Outbound Pro works the consented list with disclosure and consent logging. Live agents handle promotional campaigns.
Live RO status straight from the DMS, on the phone or by text, without pulling an advisor off the lane.
Keeps advisors on the drive. Erases the service BDC if you want.
Service AI books and answers status; your advisors and service BDC take transfers with the transcript attached. Exactly how AI-only vendors work.
Live Assist agents take upset customers, complex bookings and promotional recovery campaigns. No internal service BDC required, which no AI-only vendor offers.
AI works consented declined-service and recall lists. Live Assist agents make the promotional and win-back calls AI-only vendors cannot.
Questions on this page
Which schedulers does the Service AI book into?
Xtime, myKaarma, Tekion Service and Dealer-FX, with DMS context from CDK Global, Reynolds & Reynolds, Tekion, Dealertrack, PBS and Autosoft. Bookings land against real advisor and bay capacity.
Can it handle recalls, loaners and multi-op appointments?
Yes. The AI verifies the VIN, checks open recalls, reserves a loaner or rideshare where your store offers one, assigns the right op-codes and books multi-operation visits.
Does it give RO status updates?
Yes. Customers calling for status get a live answer from the DMS instead of a transfer to a busy advisor. Proactive status texts are available where the store enables them.
What about declined service and recall outreach?
Outbound Pro runs consented outreach for declined services, open recalls, due-service reminders and no-show recovery, with AI disclosure on every call and consent logged per contact.
What happens on complex or upset calls?
The AI transfers to a Live Assist agent or to your advisor with full context. Sentiment is scored on every call so managers see heat cases early.
See Alpha Drive AI run your store.
A 20-minute demo: a live conversation against your own scenario, and an ROI estimate from your last month of phone data.