Voice AI that answers every call. Service and sales.
Inbound Pro is the voice AI that picks up every service call and every sales phone-up on the first ring, 24/7, and talks with callers like your best BDC agent. It books in your scheduler, answers from your store's own information, writes back to your CRM, and when the phones spike, Live Assist agents take the overflow.
In short. Inbound Pro is Alpha Drive AI's voice AI for inbound dealership phone calls, in two versions: Service and Sales. It answers every call on the first ring, books service appointments and test drives in your scheduler, quotes only what your store has approved, and transfers to your team with the transcript attached. Live Assist agents cover overflow, peaks and after hours.
One platform. Two departments.
Service is where Alpha made its name, and the same voice AI runs your sales phones too. Inbound Pro is tuned for each department, and most stores run both.
- Every service call answered on the first ring
- Appointments booked with the right op codes and capacity
- Recalls checked, loaners and rideshare reserved, multi-op visits handled
- Live RO status from the DMS, so advisors stay on the drive
- Consistent maintenance and promotion offers on every eligible call
- Every sales phone-up answered on the first ring
- Live VIN-level inventory and current incentives
- Budget, trade, timeline and vehicle of interest captured and scored
- Test drives booked in the scheduler your store runs
- Every lead and appointment written to your CRM
What every inbound call gets.
No hold music, no voicemail, no "please press 2." Callers are greeted by your dealership's name and helped immediately.
Hours, directions, menu pricing, status and recall checks answered by voice, without pulling anyone off the floor or the drive.
Test drives and service visits booked into your scheduler, confirmed by text, and logged in your CRM.
Callers who need a person reach your team, or Live Assist agents, with the full transcript, so nobody repeats themselves.
Custom AI, not a generic chatbot.
A generic model says something plausible. Inbound Pro says what your store approved.
Inventory feeds, incentives, service menu, pricing rules, hours, transfer directory and policies, set up and tuned for each store.
Inbound Pro quotes only prices you have set. Negotiation, trade and buyback values, and discounts go to a person.
Every call opens with your dealership's name and a clear AI disclosure. Callers can ask for a person at any time.
Works in front of your BDC. Live Assist takes the overflow.
Inbound Pro answers and books; your BDC, sales floor and advisors take the transfers with the transcript attached.
Live Assist agents take escalations, complex calls and anything a customer wants a person for, so you do not need an internal BDC.
Your team takes transfers when they're free. When they're busy, at lunch, during peaks, evenings and weekends, Live Assist agents pick up instead.
Books into the systems you already run.
Authorized, vendor-sanctioned connections via techWall and MCP. No website scraping.
Bookings land against real advisor and bay capacity.
RO status, VIN and customer context on every call.
Every lead, note and appointment written back in your format.
About Inbound Pro
What is Inbound Pro?
Inbound Pro is Alpha Drive AI's voice AI for inbound dealership phone calls. It comes in two versions, Service and Sales, and answers every call on the first ring, 24/7: it books test drives and service appointments in the store's scheduler, answers from the dealership's own information, writes everything back to the CRM, and hands off to a person with the full transcript when needed. Live Assist agents cover overflow.
What is the difference between Inbound Pro Sales and Inbound Pro Service?
Sales answers sales phone-ups, checks live inventory, qualifies the buyer and books test drives. Service answers service calls, books appointments with the right op codes, handles recalls, loaners and multi-op visits, and gives live repair status from the DMS. Most stores run both on the same platform.
Does Inbound Pro answer every call?
Yes. Inbound Pro answers every inbound call on the first ring, 24/7, with no hold time and no voicemail. Many calls are resolved entirely by the AI; the rest transfer to the dealership's team, and when the team is busy or off shift, Live Assist agents take the overflow with the conversation attached.
Will Inbound Pro make up prices or offers?
No. Inbound Pro is configured from each rooftop's own knowledge base: inventory, incentives, service menu, pricing rules and policies. It quotes only prices the dealership has set and does not negotiate or make trade, buyback or discount offers. Those conversations go to a person.
Does Inbound Pro tell callers it is AI?
Yes. Every Inbound Pro call opens with the dealership's name and an AI disclosure, and callers can ask for a person at any time.
Which systems does Inbound Pro book into?
Inbound Pro books into Xtime, myKaarma, Tekion Service and Dealer-FX, with DMS context from CDK Global, Reynolds & Reynolds, Tekion, Dealertrack, PBS and Autosoft, and writes leads and activity to CRMs including VinSolutions, Elead, DealerSocket and ProMax.
Do I need a BDC to use Inbound Pro?
No. Inbound Pro can sit in front of your existing BDC, which takes the transfers, or it can work with Live Assist agents so you do not need an internal BDC at all. You can also mix the two, with Live Assist covering overflow and after hours.
Related: Inbound Pro: Sales · Inbound Pro: Service · Reception Pro · Outbound Pro · Live Assist · Command Center
Hear Inbound Pro answer your store's phones.
A 20-minute demo: a live service call and a live sales call on your own scenarios, and an ROI estimate from your last month of phone data.