We don't just talk to customers.
We run the processes.

Alpha Drive AI is the omnichannel AI platform for automotive retail. We power voice, text, WhatsApp, web chat, and email for dealerships — Sales, Service, Parts, F&I, BDC, and Reception — 24/7, with no missed interactions. Every lead captured, every service call answered, every appointment booked.

Alpha runs inbound and outbound customer conversations across every department: Sales BDC, Service BDC, the service drive, Parts, F&I follow-up, Reception and main-line IVR, recall outreach, declined-service win-back, equity mining, post-visit surveys, and more. Each module is purpose-built on top of 30+ years of dealership BDC operational expertise.

Our proprietary Secure Cascading LLM routes each customer interaction across frontier models from Anthropic, OpenAI, and Google — selecting the optimal model for speed, accuracy, and cost. Simple inquiries are handled by fast, efficient models; complex, multi-step workflows like VIN-level service history, warranty lookups, or F&I questions escalate to more powerful models — all in real time, invisible to the customer.

Your customer data is never used to train any underlying model and never leaves our trust boundary.

Alpha Drive AI is fully omnichannel: Voice AI (inbound and outbound calls), SMS AI, WhatsApp AI, Chat AI (web and in-app), and Email AI (recall campaigns, declined-service follow-ups, post-service CSI, review recovery). All five channels share the same customer record, conversation history, and DMS context — so the experience is seamless no matter how the customer reaches out.

Alpha plugs natively into the full automotive tech stack: CDK Global, Reynolds & Reynolds, Tekion, Dealertrack, PBS, and Autosoft on the DMS side; VinSolutions, Elead, DealerSocket, and ProMax on CRM; Xtime, myKaarma, and Tekion Service for scheduling; Dealer.com, Dealer Inspire, and DealerOn on websites and chat; and Microsoft Teams, Slack, Gmail, and Outlook for internal routing and handoffs.

Through our MCP integration layer, Alpha connects to 3,000+ additional apps and services — giving you virtually unlimited connectivity with whatever else your group runs on.

No. Alpha Drive AI does not use AI Proxy. We built our own secure AI infrastructure from the ground up — every model call, every integration, and every piece of customer data flows through systems we own and operate. That means no third-party middleman touching your customer conversations, no opaque routing, and no data leaving the Alpha Drive trust boundary.

Alpha is a full operating platform — not a chatbot bolted onto your website. Three things set us apart: 30+ years of running automotive BDCs through our parent company Dealer's Greatest Assets; a Secure Cascading LLM architecture that spans Anthropic, OpenAI, and Google rather than betting on one model; and the deepest integration surface in automotive retail, with 3,000+ MCP connectors into your DMS, CRM, scheduler, and comms tools.

No engineering required on your end. Alpha is a fully managed platform — our team custom-builds every AI agent to match your dealership's brand voice, hours, service-drive protocols, F&I language, inventory rules, and OEM requirements. Each deployment is tailored rooftop by rooftop, not a template drop.

Yes. On the customer-facing side, Alpha handles every inbound and outbound conversation across voice, text, WhatsApp, chat, and email — sales inquiries, service scheduling, recall outreach, appointment reminders, F&I follow-ups, declined-service win-backs, and more.

Internally, Alpha automates the operational side: routing sales leads to the right advisor, alerting service managers of high-value opportunities, pushing human handoffs to Teams, Slack, email, or the Alpha app, and writing every outcome back to your DMS. One platform covers every customer touch and every downstream workflow.

Absolutely. Alpha is built for dealer groups from day one: multi-rooftop routing, a centralized Command Center, group-level reporting and revenue attribution, rooftop-specific knowledge bases, and role-based access for GMs, BDC managers, and operators. We currently run 500+ active rooftops.

When a customer request exceeds what Alpha can confidently handle, Alpha pushes the conversation — with full context — to your team via Microsoft Teams, Slack, email, or the Alpha Drive app. No dead ends. Every conversation is tracked, searchable, and written back to your DMS.

Alpha Drive AI operates under SOC 2, TCPA, CASL, GDPR, and CCPA controls. Your customer data stays inside Alpha's trust boundary — it is never shared with third parties, never used to train external models, and never routed through an external AI proxy. Full audit logs, role-based access, and configurable retention policies are available at the dealer-group level.

Book a 20-minute demo below. We'll show you a live conversation against your own scenario — and calculate your ROI against your last month of phone data. From there, our team segments every dealer flow — Sales, Service, Parts, F&I, BDC, Reception — and builds the advanced routing, handoff, and DMS write-back logic specific to your store. It's a collaborative onboarding, not a plug-and-play switch: we take the time to get each flow right so Alpha runs your dealership the way your dealership actually runs.