An outsourced BDC with AI in front and people behind it.
Dealer's Greatest Assets has run outsourced dealership BDCs since 1993. Alpha Drive AI is what that experience became: AI that answers every call and books every appointment, backed by trained Live Assist agents in three BDC centers. Outsourced BDC coverage with no queue.
The whole BDC, not a piece of it.
Sales and Service contacts answered instantly by AI, escalated to agents when a person is needed.
Booked in your scheduler, confirmed by text, no-shows recovered automatically.
AI runs consented, transactional outreach. Agents run promotional and conquest campaigns. How the split works →
Set rate, show rate, abandon rate, FCR and revenue attribution per rooftop in the Command Center.
In-house, outsourced, Alpha Drive.
| Criteria | In-house BDC | Traditional outsourced BDC | Alpha Drive AI |
|---|---|---|---|
| Who answers | Your agents, during staffed hours | Vendor agents, during contracted hours | AI instantly, 24/7; Live Assist agents when a person is needed |
| Scales by | Hiring | Vendor headcount | Software, with agents for the exceptions |
| Missed calls at peak | Common | Depends on staffing ratio | None; every call is answered |
| Promotional outbound | Your agents | Vendor agents | Live Assist agents, with AI-built lists and context |
| Management burden | Yours: hiring, training, turnover | Vendor's | Ours, with your managers watching the Command Center |
| Systems | Yours | Usually yours | Yours, via authorized DMS, CRM and scheduler integrations |
How outsourcing a BDC actually works
The dealership routes some or all of its customer contacts to the vendor: after-hours only, overflow only, all Service, or the entire function. The vendor's agents answer as the dealership, work in the dealership's CRM and scheduler, and follow scripts and cadences agreed at onboarding. The store keeps its systems, its data and its reporting; the vendor supplies the people, the management and the coverage. Fees are typically per rooftop, per agent or per contact handled.
What to look for in an outsourced BDC
- Dealership experience, not general call-center experience: the agents should know what an RO is
- Work inside your CRM and scheduler through authorized access, never a separate portal you have to reconcile
- Coverage that matches your peaks and your after-hours volume, not a fixed shift
- Recorded calls and a QA scorecard you can see
- Metric definitions that match yours, reported weekly per rooftop
- A documented compliance process for outbound: consent, disclosure, opt-outs, quiet hours
- What happens when volume spikes: a queue, or something better
Why Alpha Drive is a different kind of outsourced BDC
Traditional outsourced BDCs scale with headcount, so coverage is always a staffing ratio and peaks are always a risk. Alpha Drive puts AI in front. Every inbound call is answered in under a second and booked directly into your scheduler; only the conversations that need a person reach a Live Assist agent, with the transcript attached. That means no queue at lunch, no unanswered line at 7pm, and no per-agent ceiling on coverage, while the human judgment an outsourced BDC is hired for is still there. It is the model Dealer's Greatest Assets arrived at after thirty years of running the traditional one.
Outsourced BDC questions
What is an outsourced BDC?
An outsourced BDC is a Business Development Center run by an outside company on the dealership's behalf. Agents answer calls, work leads, set appointments and run outbound campaigns under the dealership's name, using the dealership's scheduler and CRM.
What is a virtual BDC?
A virtual BDC is an outsourced BDC whose agents work remotely rather than inside the dealership. Alpha Drive's Live Assist agents work from dedicated BDC centers in Florida, Guatemala and Colombia and appear to customers as the dealership's own team.
How is Alpha Drive different from a traditional outsourced BDC?
Traditional outsourced BDCs scale with headcount. Alpha Drive puts AI in front: it answers every call and books every appointment instantly, 24/7, and hands only the conversations that need a person to your advisors and salespeople or to Live Assist agents. You get outsourced-BDC coverage with no queue and no per-agent ceiling.
How is Alpha Drive different from AI-only dealership voice vendors?
AI-only vendors connect to your staff but still require an internal dealership BDC behind them for escalations and human outreach. Alpha Drive includes the outsourced BDC: Live Assist agents on the same platform as the AI. It is the only option that can erase the need for an internal BDC and the only one that makes human outbound calls.
Do outsourced BDC agents use our systems?
Yes. Live Assist agents and the AI work in the dealership's own scheduler, CRM and DMS through authorized integrations, so appointments, notes and consent records land where your managers already look.
Who is Dealer's Greatest Assets?
DGA is the outsourced dealership BDC company that built Alpha Drive AI. It opened its first dedicated automotive BDC in 1993, operates three BDC centers, and won the Dealer Choice Award for Best Virtual BDC.
See Alpha Drive AI run your store.
A 20-minute demo: a live conversation against your own scenario, and an ROI estimate from your last month of phone data.