What is Alpha Drive AI?
Alpha Drive AI is an AI plus live agent platform that runs customer conversations for car dealerships: inbound and outbound, voice and digital, Sales and Service. It is built and operated by Dealer's Greatest Assets, the outsourced BDC company that has run dealership phones since 1993.
What it does
Alpha answers every inbound call, text, web chat and email on the dealership's behalf, books sales and service appointments against the store's real scheduler, runs consented outbound campaigns such as recalls and declined-service follow-up, and writes every outcome back to the DMS and CRM.
When a conversation needs a person, or a customer asks for one, a trained Live Assist agent takes it with the full conversation context. Live agents also run the promotional and relationship outreach that should not be automated.
What it is made of
- IVR Pro: AI receptionist. Answers the main line, understands intent, resolves or routes.
- Inbound Pro: AI Sales and Service BDC. Phone-ups, appointments, RO status, upsell.
- Outbound Pro: AI for consented, transactional outreach with disclosure and consent logging.
- Live Assist: trained live agents on the same platform for overflow, transfers and promotional outreach.
- Command Center: one console for every rooftop with live revenue attribution.
Where it comes from
Dealer's Greatest Assets opened its first dedicated automotive BDC in 1993 and today operates three BDC centers in Florida, Guatemala and Colombia. Every workflow the AI runs was first run by people on dealership phones. That operating history is why Alpha Drive can offer both the AI and the agents, and why both are measured on total conversion rather than on the calls the AI chose to answer. It is also why Alpha is the only dealership voice AI that can erase the need for an internal BDC: AI-only vendors connect to your advisors and salespeople, as Alpha does, but still require your BDC staff behind them.
Quick facts
What is Alpha Drive AI?
Alpha Drive AI is an AI plus live agent platform that runs customer conversations for car dealerships. It answers inbound calls, texts, web chats and emails; books sales and service appointments; runs consented outbound campaigns; and writes every outcome back to the dealership's DMS and CRM. When a conversation needs a person, trained live agents on the same platform take it through Live Assist.
Who builds and operates Alpha Drive AI?
Dealer's Greatest Assets (DGA), an outsourced dealership BDC company founded in 1993 that operates three BDC centers in Florida, Guatemala and Colombia. Alpha Drive AI is DGA's AI platform and carries the workflows DGA developed running dealership phones for three decades.
What products make up Alpha Drive AI?
Four products, each available in Sales and Service variants: IVR Pro (AI receptionist and intent routing), Inbound Pro (AI Sales and Service BDC), Outbound Pro (AI for consented, transactional outreach) and Live Assist (trained live agents).
What dealership systems does Alpha Drive AI integrate with?
DMS: CDK Global, Reynolds & Reynolds, Tekion, Dealertrack, PBS and Autosoft. CRM: VinSolutions, Elead, DealerSocket and ProMax. Scheduling: Xtime, myKaarma and Tekion Service. Internal routing: Microsoft Teams, Slack, Gmail and Outlook. Additional systems connect through techWall and an MCP integration layer with 3,000+ connectors.
How is Alpha Drive AI different from AI-only dealership voice vendors?
Every dealership voice AI, Alpha included, transfers calls to your service advisors and salespeople with context. The differences are behind the AI. AI-only vendors require a staffed internal BDC for escalations and any human outreach. Alpha Drive also includes Live Assist agents, so it is the only option that can erase the need for an internal BDC, and the only one whose people make human outbound calls for promotional and lead-generation campaigns. It is also operated by a company that has run dealership BDCs since 1993, so the workflows come from real BDC operations.
Does Alpha Drive AI replace a dealership's BDC?
It can, and it is the only option in the category that can. AI handles volume and Live Assist agents handle judgment, so a dealership gets a complete Sales and Service BDC without internal BDC headcount. It still connects to your service advisors and salespeople for transfers, so stores that want to keep their BDC can run Alpha in front of it instead.
See Alpha Drive AI run your store.
A 20-minute demo: a live conversation against your own scenario, and an ROI estimate from your last month of phone data.