AI disclosure
A statement at the start of an automated call or message that the customer is speaking with an AI or automated system, required by a growing number of state laws.
Every AI outbound call Alpha places opens with identification and an AI disclosure, and the disclosure is logged with the call record.
In practice
A clear disclosure sounds like: "Thanks for calling Main Street Honda, this is our AI assistant." It names the dealership and states that the caller is speaking with AI, at the start of the call. On outbound calls the disclosure matters even more, because an AI voice is treated as an artificial voice under federal rules.
Why it matters
Disclosure protects trust as much as compliance. Callers who learn halfway through that they were talking to AI feel misled; callers told up front mostly do not mind, as long as the AI is helpful and a person is available when they ask. State laws on AI disclosure are changing, so the script should be reviewed with counsel.
Common questions
Do callers hang up when told they are speaking to AI?
Few do when the AI answers quickly and solves the problem. The bigger risk is a caller who feels tricked. A short, plain disclosure followed by a fast answer works best.
Does Alpha Drive AI disclose that it is AI?
Yes. Every Alpha Drive AI call opens with the dealership's name and an AI disclosure, and callers can ask for a person at any time.
Also called: bot disclosure.
Read the chapter: Compliant outbound: AI + live agents →
Related terms
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