BDC glossary
Declined service
Work recommended by a technician or advisor during a visit that the customer chose not to authorize at the time.
Declined services are the largest untapped revenue list in most service departments. The service BDC works them on a cadence with consent tracked; Alpha's Outbound Pro automates the consented part.
Also called: declined work, deferred service.
Read the chapter: Compliant outbound: AI + live agents →
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