Opt-out
A customer's request to stop receiving calls or messages, which must be honored across channels and recorded.
A BDC compliance metric is opt-outs honored within the period. Alpha Drive applies opt-outs across voice, SMS and email the same day and scrubs lists before campaigns run.
In practice
An opt-out happens when a customer says "stop," "don't call me again" or replies STOP to a text. It must be honored quickly and across channels, not only on the channel where it was said, and recorded so every system knows.
Getting it right
The common failure is a silo: the text platform knows, but the dialer doesn't. Opt-outs should update the central consent record and suppress contact everywhere the same day.
Common questions
How fast must a dealership honor an opt-out?
Quickly, and recent federal rules shortened the allowed window. Confirm current requirements with counsel and aim for same-day processing.
How does Alpha Drive AI handle opt-outs?
Opt-outs are honored across channels the same day, and outreach respects quiet hours and internal Do Not Call lists.
Also called: do not call, DNC.
Read the chapter: Compliant outbound: AI + live agents →
Related terms
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