Consent record
The stored basis for contacting a customer: consent type, date, source and channel, attached to the customer record.
Compliance in outbound is only as good as the consent record. Alpha Drive logs the consent basis on every outbound contact and reports it as a BDC metric.
In practice
A consent record captures who agreed, to what kind of contact, on which number, when, and how: the form, the checkbox wording, the IP address or the recorded call. When a dispute arrives months later, the record is the evidence.
Why it matters
Without a retrievable record, a dealership may not be able to prove consent even when it had it. Records should travel with the customer across systems, and opt-outs should update them immediately on every channel.
Common questions
How long should a dealership keep consent records?
Long enough to cover the period in which a claim could be brought. Many businesses keep them for at least four to five years; confirm the right period with counsel.
Does Alpha Drive AI log consent?
Alpha Drive AI's transactional outbound runs only on contacts with a logged consent basis, and opt-outs are honored across channels the same day.
Also called: consent log.
Read the chapter: Compliant outbound: AI + live agents →
Related terms
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