BDC glossary
Service scheduler
The system that holds advisor and shop capacity and books service appointments against it. Xtime, myKaarma, Tekion Service and Dealer-FX are common schedulers.
Booking into the real scheduler, rather than taking a message for a callback, is the difference between an answering service and a BDC. Alpha Drive AI books directly against live capacity.
Also called: appointment scheduler, online scheduler.
Read the chapter: Service BDC product →
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