Service scheduler
The system that holds advisor and shop capacity and books service appointments against it. Xtime, myKaarma, Tekion Service and Dealer-FX are common schedulers.
Booking into the real scheduler, rather than taking a message for a callback, is the difference between an answering service and a BDC. Alpha Drive AI books directly against live capacity.
In practice
The service scheduler is the system that holds appointment slots, capacity, advisor assignments and transportation options. Common examples include Xtime, myKaarma, Tekion and Dealer-FX. Any person or AI booking appointments has to read availability from it and write the booking back.
Why integration matters
Booking outside the scheduler creates double entry and errors. A direct integration means the appointment is real, in the right slot, with the right op codes, the moment the call ends.
Common questions
Which schedulers does Alpha Drive AI support?
Alpha Drive AI connects to major dealership schedulers including Xtime, myKaarma, Tekion Service and Dealer-FX through authorized integrations.
What if a dealership doesn't have an online scheduler?
Alpha Drive AI can book through the dealership's website or service request form instead, and direct DMS integration is available.
Also called: appointment scheduler, online scheduler.
Read the chapter: Service BDC product →
Related terms
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