No-show
A set appointment where the customer did not arrive, for Sales or Service.
No-show recovery is a defined follow-up cadence: acknowledge without blame, offer two new times, make it easy to reply. Confirmation discipline is the best prevention.
In practice
A no-show is a booked appointment where the customer never arrives. In service it leaves a technician and a bay idle; in sales it wastes a salesperson's prepared time. Confirmation calls and reminder texts the day before are the standard defense.
Recovering them
Same-day follow-up converts better than waiting. A quick call or text offering to rebook often recovers the appointment, especially when the customer simply forgot.
Common questions
What is a normal no-show rate?
It varies by department, lead source and how far ahead appointments are booked. Track it by source and by booking lead time to find the leaks.
Can AI handle no-show follow-up?
Yes, for customers who have agreed to be contacted. No-show recovery is transactional, so Alpha Drive AI's Outbound Pro can handle it.
Also called: missed appointment.
Read the chapter: BDC best practices →
Related terms
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