Outsourced BDC
A Business Development Center run by an outside company on the dealership's behalf, using the dealership's systems and name.
Outsourced BDCs remove hiring, training and turnover from the store. A virtual BDC is an outsourced BDC whose agents work remotely. Alpha Drive puts AI in front of its outsourced agents so coverage no longer depends on headcount.
In practice
An outsourced BDC is a third party that runs the dealership's BDC work: answering calls, booking appointments, following up leads, and working service and sales lists. The dealership trades fixed headcount for a managed service with its own trainers, managers and quality control.
Choosing one
Ask how agents are trained on your store, how calls are measured and reported, and what happens at peak volume. Today the strongest option combines AI for volume with live agents for the conversations that need a person.
Common questions
What does an outsourced BDC cost?
It depends on volume and scope. Compare it with the full cost of an in-house BDC, including salaries, turnover, training, management and coverage for nights and weekends.
Is Alpha Drive AI an outsourced BDC?
It combines both: AI handles volume, and Live Assist agents from Dealer's Greatest Assets, an outsourced BDC operator since 1993, handle the rest.
Also called: virtual bdc, bdc outsourcing.
Read the chapter: Outsourced BDC →
Related terms
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