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BDC glossary

AI BDC

Conversational AI that performs the volume work of a BDC: answering calls, texts and chats, booking and confirming appointments, checking status and running consented outbound, with outcomes written to the CRM and DMS.

An AI BDC replaces the volume, not the judgment. Escalations, negotiation, relationships and promotional outreach still need people, so AI-only vendors still require an internal dealership BDC. Alpha Drive pairs AI with Live Assist agents, which makes it the only AI BDC that can erase the need for an internal BDC while still transferring to advisors and salespeople.

Also called: ai bdc software, bdc ai.

Read the chapter: AI BDC →

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