Knowledge base (rooftop)
The store-specific information an AI agent uses to answer accurately: hours, inventory, pricing rules, incentives, service menu, policies and approved language.
Alpha Drive builds a knowledge base per rooftop so the AI answers with the store's numbers, not generic ones, and updates it as inventory and incentives change.
In practice
The knowledge base holds the answers the AI or agent is allowed to give: store hours, loaner and shuttle policy, service menu prices, amenities, directions, warranty basics. It is what keeps every answer consistent with the dealership's own rules.
Keeping it accurate
A knowledge base is only as good as its last update. Promotions end, hours change, prices move. Assign an owner, review it on a schedule, and make changes easy to push without a support ticket.
Common questions
What should a dealership knowledge base include?
Hours by department, transportation options, service menu and pricing rules, current promotions, policies and the transfer directory for each topic.
Who updates the Alpha Drive AI knowledge base?
Configuration changes, including scripts, hours, menu items and promotions, are included, with a dedicated account manager to make them.
Also called: KB.
Read the chapter: The platform →
Related terms
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