Command Center
Alpha Drive AI's reporting console: every AI and agent conversation, outcome, sentiment score and integration status per rooftop, with revenue attribution and group roll-ups.
The Command Center reports the six BDC metric families per store in real time and matches booked appointments back to DMS repair orders and CRM deals.
In practice
A command center gives managers one view of every conversation: calls by hour, outcomes, appointments booked, transfers, and why customers called. Multi-rooftop groups use it to compare stores side by side and spot the one where calls are being missed or transfers are spiking.
What to look for
Useful reporting ties calls to outcomes and revenue, not just call counts. Look for drill-down from a group total to a single store, a single day and a single transcript, plus the ability to update scripts, hours and promotions without a support ticket.
Common questions
What metrics should a dealership command center show?
At minimum: calls offered, answer rate, total conversion, scheduling rate, transfer rate, first-call resolution and call reasons, broken out by store and by hour.
Is the Alpha Drive AI Command Center included?
Yes. Command Center reporting with group roll-ups is part of the Alpha Drive AI platform.
Also called: BDC dashboard.
Read the chapter: Command Center →
Related terms
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