BDC glossary
IVR (Interactive Voice Response)
The automated phone menu that routes callers by keypad or voice: "press 1 for service." Conversational AI replaces the menu with natural speech and intent detection.
IVR menus are a known abandon point; callers hang up rather than navigate them. Alpha Drive's IVR Pro answers in natural language and routes or resolves by intent.
Also called: phone tree, auto attendant.
Read the chapter: IVR Pro: the AI receptionist →
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